DAG Tech announces clarity SLA with TSS IT Support
As technology has evolved and become deeply integrated into all business processes, a more intelligent IT Support format has become essential.
A time-based IT Support Service Level Agreement (SLA) must not only include professional engineering support, but asset management, security, compliance and other enhanced services. This maximizes the potential of your technology and solutions.
Our Clarity SLA retains and improves our engineering formats and now includes an excellent suite of products, DAG Tech’s Technology Support Suite (TSS).
The benefits of DAG Tech’s Clarity SLA with TSS:
- Streamline your technology management, efficiency, and support
- Reduce response required problems and increase compliance using DAG Tech’s BlackJack pro-active maintenance system
- Receive immediate answers with our super intelligent Helpdesk services including AI resolutions
- Upgraded technology support applications including professional version remote tools for faster responses, inventory reporting, and batch hot fixes
- Real-time monitoring and alerting of Internet circuits, voice circuits, and essential services