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Clarity IT SLA



Build better with DAG Tech's Clarity IT


Clarity IT is a time-based SLA which provides your business with top-notch, flexible expertise.


DAG Tech’s Clarity IT Service Level Agreement (SLA) surpasses traditional outsourced IT services. We understand your business, are aligned with your mission, and function as an internal division, capable of supercharging your strategy.


Benefits

Our outsourced IT services are powered by best practices and core principles that put technology success first.

  • Tiered role expertise, definable time allocations, and locations covered
  • Hourly pricing at competitive rates
  • Premise-based, remote, and work-from-anywhere services
  • Boots-on-the-Ground services for on-site office support and integration with HQ IT
  • CxO services for Chief Technology Officer, Chief Information Security Officer, Chief Information Compliance Officer caliber results

    • Clarity IT Technical Resources

    DAG Tech's IT experts are best-in-class, highly trained, and easy to work with

    - IT Engineers for technical support and improvement projects

    - IT Security Engineers for security implementations, hardening, support, and response

    - IT Architects for cloud, information, and network design

    - Electronic Health Record (EHR) Specialists for EHR system support and EMR helpdesk

    - CxO strategic guidance specialists for technology, security, and compliance leadership


    Clarity IT Boots-on-the-Ground

    DAG Tech has a global presence and is available at many physical locations. Boots-on-the-Ground support is available to provide on-site services such as ongoing IT support, break-fix resolutions, ongoing assessment, issue remediation, new user configurations, and improvements. Many times, Boots-on-the-Ground services are utilized when an organization has centralized IT and does not require a full IT services suite, like DAG Tech's A+ Animal. Boots-on-the-Ground is priced on a per-site basis, with a minimum of 4-hours per-month support per-site (8, 16, 24, and 32 hours per month available).

     By subscribing to this product you agree to:

    1. DAG Tech’s Master Terms & Conditions
    2. DAG Tech’s Cloud VAR Services Agreement