DAG Tech Diamond IT
DAG Tech's Diamond IT
About DAG Tech Diamond IT
DAG Tech Diamond IT is a streamlined and flat-cost subscription-based support plan, featuring comprehensive, round-the-clock support.
When using DAG Tech’s easy-to-understand Diamond IT, your business will have constant access to the IT support needed to scale to new levels of growth. We already specialize in offering your business superior IT services. With Diamond IT, your business now has round-the-clock access to world-class support whenever it’s needed.
No matter what your business requires, it’ll have a committed team of IT specialists ready to assist. These experts understand how to deliver results that keep your business up and running smoothly, efficiently, and productively.
Diamond IT takes a revolutionary and innovative approach to how your business manages its IT services. Hiring an in-house IT department is incredibly expensive. With our monthly commitment-free pricing, we handle everything including your teams' devices, networks, and cloud in one easy-to-understand pricing structure.
Features
| Unlimited Support. Flatten and Predict your IT budget |
| Simple Flat-Rate per-user Pricing |
| Dedicated IT Support Team |
| 24/7/365 Easy-to-Use helpdesk.dagtech.com |
| Accurate New User Onboarding using DAG Tech's Setsail |
| On-site and Remote Support |
| Pro-active Maintenance using DAG Tech's BlackJack |
| Quality Assurance through DAG Tech's Technology Success Program, Monthly Report |
Build a Plan
We offer a month-to-month subscription (online E-Store sign-up only) so you’re not stuck in a complex and difficult-to-break contract.
Simply choose what you need to be supported and pay solely for the technology you use. You’ll subscribe based on the total number of users that require support. The plan cost is flexible and goes up and down depending on how many users you need to be supported.
Available support:
| User Computing | software support and maintenance, and helpdesk of end-user computing devices (desktops, laptops, smartphones, and tablets), operating system and applications |
| Cloud Services | cloud service configuration, modification, maintenance, and account setup/maintenance |
| Network Services | on-site and remote support, maintenance, and helpdesk of network devices (such as Internet Access Devices, firewalls, ethernet switches, and wireless network), network event response (NOC) |
| Premise Services | on-site and remote support, maintenance, and helpdesk of premise devices (such as on-site servers, network storage devices, printers, and scanners) |
Service Level Agreement metrics
| Remote Response Time (business hours) |
Tickets acknowledged in 15 minutes |
| Remote Response Time (non-business hours) | Tickets acknowledged in 1 hour |
| Resolution Time | Best effort based on issue |
| On-Site Visits | As required for resolutions and setups |
| Devices Covered per User | (3) Max. Example of 1 desktop, 1 laptop, 1 mobile device |
| Users Requiring Coverage | All full or part-time users of company issued services for selected coverage |
Technology Support & Security Suite Integration
Integrates with DAG Tech's TS3 (Technology Support & Security Suite). These tools can be added easily into your subscription!
Legal Language
- DAG Tech Diamond IT Service Level Agreement (SLA)
- DAG Tech Diamond IT Reasonable Use Policy (RUP)
- DAG Tech TS3 Service Level Agreement (SLA)
Press SIGNUP to begin today!
Following signup, our team will walk you through an easy-to-follow onboarding to show you how to submit issues and introduce our team.