DAG Tech Diamond IT

DAG Tech's Diamond IT

About DAG Tech Diamond IT

DAG Tech Diamond IT is a streamlined and flat-cost subscription-based support plan, featuring comprehensive, round-the-clock support.

When using DAG Tech’s easy-to-understand Diamond IT, your business will have constant access to the IT support needed to scale to new levels of growth. We already specialize in offering your business superior IT services. With Diamond IT, your business now has round-the-clock access to world-class support whenever it’s needed.

No matter what your business requires, it’ll have a committed team of IT specialists ready to assist. These experts understand how to deliver results that keep your business up and running smoothly, efficiently, and productively.

Diamond IT takes a revolutionary and innovative approach to how your business manages its IT services. Hiring an in-house IT department is incredibly expensive. With our monthly commitment-free pricing, we handle everything including your teams' devices, networks, and cloud in one easy-to-understand pricing structure.


Unlimited Support. Flatten and Predict your IT budget
Simple Flat-Rate per-user Pricing
Dedicated IT Support Team
24/7/365 Easy-to-Use
Accurate New User Onboarding using DAG Tech's Setsail
On-site and Remote Support
Pro-active Maintenance using DAG Tech's BlackJack
Quality Assurance through DAG Tech's Technology Success Program, Monthly Report


Build a Plan

We offer a month-to-month subscription (online E-Store sign-up only) so you’re not stuck in a complex and difficult-to-break contract.

Simply choose what you need to be supported and pay solely for the technology you use. You’ll subscribe based on the total number of users that require support. The plan cost is flexible and goes up and down depending on how many users you need to be supported.

Available support:

User Computing software support and maintenance, and helpdesk of end-user computing devices (desktops, laptops, smartphones, and tablets), operating system and applications
Cloud Services cloud service configuration, modification, maintenance, and account setup/maintenance
Network Services on-site and remote support, maintenance, and helpdesk of network devices (such as Internet Access Devices, firewalls, ethernet switches, and wireless network), network event response (NOC)
Premise Services on-site and remote support, maintenance, and helpdesk of premise devices (such as on-site servers, network storage devices, printers, and scanners)

    Service Level Agreement metrics

    Remote Response Time (business hours)
    Tickets acknowledged in 15 minutes
    Remote Response Time (non-business hours) Tickets acknowledged in 1 hour
    Resolution Time Best effort based on issue
    On-Site Visits As required for resolutions and setups
    Devices Covered per User (3) Max. Example of 1 desktop, 1 laptop, 1 mobile device
    Users Requiring Coverage All full or part-time users of company issued services for selected coverage


    Technology Support & Security Suite Integration

    Integrates with DAG Tech's TS3 (Technology Support & Security Suite). These tools can be added easily into your subscription!

    Legal Language

    Press SIGNUP to begin today!

    Following signup, our team will walk you through an easy-to-follow onboarding to show you how to submit issues and introduce our team.